Shipping policy
Shipping Policy
Effective date: August 11, 2026
This policy applies to orders placed through the Luminiosa U.S. store.
Shipping rates
- $75 or more after discounts: free standard shipping to eligible addresses.
- Below $75 after discounts: $5.95 standard shipping to eligible addresses.
The merchandise total after discounts determines whether the free-shipping threshold is met. Taxes and prior shipping charges do not count toward the threshold. Any address-specific rate is shown before payment.
Delivery estimate
Our current standard shipping option is estimated at 3 to 7 business days for eligible addresses. The current address-specific estimate appears at checkout before you pay. Delivery dates are estimates, not guarantees.
We process orders on business days. Orders placed on weekends or U.S. holidays begin processing on the next business day. A payment review, address problem, inventory issue, severe weather, customs review, carrier disruption, or other event outside our reasonable control may extend the estimate.
Where orders ship from
Orders are fulfilled by a third-party logistics partner and may ship from Hong Kong. The delivery estimate shown at checkout applies to that fulfillment route. A carrier may hand the package to a local delivery partner for final delivery.
Customs and import charges
Internationally fulfilled orders may be reviewed by customs. Any customer-paid import fee or customs charge that we know will apply must be disclosed before purchase. If a carrier or other party unexpectedly asks you to pay an import charge that was not shown at checkout, contact info@luminiosa.com before paying it so we can investigate.
Service area
Enter your complete shipping address at checkout to confirm availability. Some addresses, including Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses, PO boxes, and carrier-defined remote areas, may be unavailable, have a different rate, or have a different delivery estimate. If checkout does not offer a shipping option, we do not currently ship that order to the address entered.
Tracking
We send tracking details after the carrier accepts the parcel and a tracking number is available. Tracking may take time to show the first scan or update during handoff between carriers.
Address changes and delivery instructions
Check your name, street address, apartment or suite, city, state, ZIP code, email, and phone number before placing the order. Contact us promptly if you notice an error. We cannot guarantee an address change after fulfillment begins, and carriers may not accept address changes from the recipient.
We are not responsible for a delay caused by an incomplete or inaccurate address supplied by the customer, but we will help review available options. Any reshipment cost will be explained before a new shipment is created.
Delays
If we learn of a material delay before shipment, we will contact you using the order contact details when reasonably possible. Carrier estimates can change after dispatch. If tracking has not updated for an unusual period, email us with your order number.
Lost, delivered-but-missing, or damaged packages
Contact info@luminiosa.com with your order number as soon as you notice a problem.
- For a package marked delivered but missing, check the delivery location, household members, neighbors, building staff, and any carrier photo or notice, then contact us.
- For transit damage, keep the product, shipping carton, packaging, shipping label, and clear photos until we tell you the next step.
- Do not mail a leaking, contaminated, or otherwise unsafe product unless we specifically instruct you to do so.
We review each claim with the carrier and provide the correction required by our policy and applicable law.
Refused and returned-to-sender packages
If a package is refused, unclaimed, or returned because of an address problem, contact us. We will confirm the package status and explain the available refund or reshipment options and any customer-paid cost before acting. Refusing delivery is not a substitute for obtaining a return authorization.
Contact
Shipping questions: info@luminiosa.com